Last updated: May 19, 2026
This policy outlines the delivery and return procedures for Contempli digital services provided by Kubert Technology.
1. Service Delivery
Digital Service Delivery
Contempli is a digital application service. Upon successful payment confirmation:
- Access is granted immediately after payment processing
- Service activation occurs within 5 minutes of payment confirmation
- No physical products are shipped
Technical Requirements
To access Contempli services, you need:
- Stable internet connection
- Modern web browser (Chrome, Firefox, Safari, Edge)
- Email account for service notifications
- Compatible device (computer, tablet, or smartphone)
2. Service Availability
Our services are designed to be available 24/7. In case of:
- Scheduled maintenance: Users will be notified 24 hours in advance
- Technical issues: We aim to resolve within 4 hours
- Service interruptions: Updates provided via email and website
3. Refund Policy
Due to the nature of our digital services:
- All sales are final
- No refunds are provided after purchase
- Access is granted immediately upon payment
- Digital content cannot be returned once accessed
Exceptions
Refunds may only be considered in the following circumstances:
- Email: support@contempli.com
- Duplicate payments due to system error
- Unauthorized charges (subject to investigation)
- Refunds (if approved) are credited to the original payment method within 5-10 business days
4. Cancellation Policy
Subscription Cancellation
You can cancel your subscription at any time:
- To cancel: Profile → Plans → Cancel Subscription button
- Click "Cancel Subscription"
- Service continues until the end of the current billing period
- No additional charges after cancellation
Refund Process for Exceptions
For exceptional cases only:
- Email: support@contempli.com
- Include your order number and detailed explanation
- We will investigate within 48 hours
5. Service Modifications
We reserve the right to:
- Modify service features with 30 days notice
- Update pricing for new subscribers
- Discontinue services with 60 days notice
- Existing subscribers maintain current terms until renewal
6. Customer Support
For delivery or refund-related inquiries:
- Email: support@contempli.com
- Response time: Within 24 hours on business days
- Support hours: Monday-Friday, 09:00-18:00 GMT+3
7. Dispute Resolution
In case of disputes:
- Contact our customer support team first
- We aim to resolve all issues within 7 business days
- Escalation to management if needed
- Legal jurisdiction: Turkish law applies
8. Contact Information
For any questions about delivery and returns:
Kubert Technology
Email: support@contempli.com
Address: BARIŞ MAH. KOŞU YOLU CAD. ARGE VE İNOVASYON BİNASI NO: 26 İÇ KAPI NO: 48 GEBZE/KOCAELİ, Turkey